Frequently asked questions
How to use it ? ADIPSYS indirectly sells its solutions (BtoBtoB). We actually sells our solutions to a network of integrators, operators and distributors. Then they will sell our solutions to end users which are for example hotel owners, city representative, CIO, school director, etc.
Starting from this premise, we understood that the questions asked by an operator are not the same as those asked by an integrator. We also realized that the needs of an integrator/operator are also different from the ones asked by a distributor. Thus we have developed this very detailed FAQ in which you will find :
- The specific answers to the questions of your expertise and industry.
- We have also developed a lexicon allowing you to understand our technical jargon.
- In addition, we have added questions about our solutions (functionality, compatibility, price, free trial, training, hosting, set up, support).
- Finally, in the context of the multiplication of laws concerning Hotspot Wi-Fi, we have also written a specific insert to answer your questions about the subject.
Lexicon
A log is a file containing a history of the connection data of the users of your Wi-Fi network. In this file, we find:
- The IP address of the user
- the connection time
- the contents of the request ( link, image, video, etc.)
- the browser used
- the operating system used, etc.
Anyone providing public Wi-Fi access must keep this log file during one year. The police can ask for this file if they are inquiring into someone who badly used your Wi-Fi connection. Failure to comply with this obligation results in 1 year imprisonment and 75,000 euros fine for natural persons and 375,000 euros fine for legal persons. Our Logview solution was made to meet this need.
Wi-Fi Monetization means transforming the Wi-Fi from a cost to a profit. There are different ways to monetize your Wi-Fi:
- Ask the users to pay to use the Wi-Fi connection. If your establishment is in a black spot, users may prefer paying in order to use your Wi-Fi connection rather than be without internet connection
- Broadcast a third-party’s advertising before and / or after the captive portal. This third party pays you for this service. Our Studio solution can do that.
Traffic data is mainly:
- Information to identify the user of your Wi-Fi network: IP address, phone number, email address, etc.
- Information about the devices that users use to be connected to the Wi-Fi: MAC address, etc.
- Login logs: date, time and duration of each connection
These data must be kept for 12 months. If one of your Wi-Fi users commits an offense on it, the judicial authorities will require that you provide them with this data.
If you already have a Wi-Fi connection with a Wi-Fi controller and a Wi-Fi terminal, you should know that our solution does not require any additional hardware. All login data collected by Hotspot Manager will be stored in the cloud, not in the hardware. It is in this sense that we are 100% cloud.
Bandwidth is the internet speed that flows between a Wi-Fi terminal and a device (mobile phone, computer, etc.). With Hotspot Manager, you can restrain bandwidth for all users, so they all have the same internet speed. If you do not make this setting and if one of your users downloads a large file, it can monopolize 75% of the bandwidth, while the other users will have to share the remaining 25% of the bandwith.
The landing page is the Hotspot Manager page corresponding to the user’s client area (or with free access information). It is on this landing page that we find a welcome URL that can be modified by the hotspot manager. The landing page is not required, the welcome URL is.
The captive portal is the page where the user can connect to Wi-Fi. This page is usually in the colors of your establishment and you can also add your logo. On this page, as manager of establishment, you will have to decide what kind of authentication the users will have to deal with in order to connect to Wi-Fi.
The Mac address is a kind of serial number of the hardware that comes in addition to the IP address, assigned by the service provider or the administrator of a network. Unlike the IP address, the MAC address is supposed to never change: when the computer is moved (physically), a new IP address is assigned to it, however its MAC address remains unchanged. Each MAC address is unique in the world: it can be considered as a kind of license plate for electronic devices. When you offer your visitors / customers public Wi-Fi access via hotspots, you are under a legal obligation not to keep the names of the people who connect, but to archive the MAC addresses of the devices used. This archiving should last 1 year.
Our solutions are multi-tenants which means that you can manage several clients on one platform. The term multi-tenant refers to the concept of multi-business. In addition, this term also means that different rights are granted to your clients on the platform. For example, as an integrator or an operator, you will have “super administration” rights on the platform. It means that you will be able to put the logo of your company on it. You will also be able to see the connection data of all your clients. Whereras your clients who will get regular rights, will only be able to see their own data. To summarize, when we say that our platforms are multi-tenants, it means that they are multi-business and that they support different levels of administration.